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Job Summary:

The Clinical Supervisor, MWMG supports the Practice Manager by providing on-site supervision of day-to-day operations of the assigned practice. The Clinical Supervisor works with practice staff and physicians to promote efficient practice operations while delivering excellent customer service and functions as a clinician when required.

The supervisor serves as a key resource to all practice staff, and takes a lead role in orienting, training and monitoring the performance of practice staff. The supervisor ensures staff compliance with established policies and procedures and serves as a liaison between the practice, leadership, as well as other departments and external partners.

Essential Functions & Responsibilities:

Assists Leadership in the recruitment, selection, orientation and retention process.Participates in performance reviews for assigned Associates. Responsible for monitoring and maintaining staff compliance to performance expectations. Organizes, prioritizes, and delegates tasks of assigned Associates. Monitors workflow to maximize productivity, efficiency, and customer satisfaction.Accountable for 24/7 staffing, coverage, and scheduling of assigned practice, including the creation and maintenance of on-call schedules. Acts as a resource and subject matter expert for physicians and staff members.Participates in performance improvement activities and identifies opportunities for improving patient outcomes.Assists with the development, revision, and enforcement of departmental policies, procedures, protocols, and standards to ensure quality care.Assists the Practice Manager in the planning and management of the departmental budget as needed.Oversees chart audits and participates in additional education for providers to ensure correct coding and documentation is followed. Oversees the credentialing process for providers. Responsible for assisting providers in additional education to resolve issues within EPIC, including correcting errors when appropriate.Ensures physician’s and other provider’s charges and documentation are completed in a timely manner.Assists with the resolution of issues impacting reimbursement as requested by billing office and/or Practice Manager.Facilitates case management issues for patients and clinicians. Functions as a clinician when required.Monitors and maintains office supply inventories.Performs other duties as assigned. 

Qualifications:

High school diploma or GED required.Medical Assisting Certification or LPN license in the State of Virginia, required.AHA Basic Life Support Provider CPR certification required.Two years of Medical Assistant, LPN, or related clinical experience required.One year of leadership experience in a health care setting required.Experience communicating and partnering with Medical Staff and Community Providers required.Experience with EPIC is preferred.Coding experience is preferred.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.