Job Overview:

This position is responsible for overseeing the daily coordination of provider and staff schedules for adult medicine and pediatrics. This includes, but is not limited to, the following: establishing positive working relationships with providers, facilitating staff schedules, staff education, and cross-training as appropriate, assisting with developing and critiquing workflows and promoting a professional and accountable culture of patient-centered care. The Clinical Supervisor will also work closely with other Administrative roles to promote the mission and values of TriHealth.

Job Requirements:

Graduate of an approved technical, professional, or vocational program in Allied Health; Business 
Equivalent experience accepted in lieu of degree
Basic Life Support for Healthcare Providers (BLS)
Computer knowledge 
EKG 
Microsoft applications
1-2 years experience Clinical Allied Health 

Job Responsibilities:

Facilitates the professional and clinical development of the clinical staff to strengthen skill levels and promote retention.
Creates a medical culture of accountability within a patient-centered system of care. Staff training includes following the quality protocols/measurements determined by TPEC and Compliance.
Coordinates and participates in the GHA Press Ganey initiatives for the center to develop and foster a culture of service excellence.
Establishes a successful working relationship with the providers who practice in the center.
Ensures that each staff member is cross-trained in one additional department/area.
Monitors compliance with the upkeep of a professional environment and federal and state regulations.

Other Job-Related Information:

Direct Report FTEs = 10-19

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs - Rarely
Lifting <50 Lbs - Frequently
Visual Acuity: Far - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results: 

Achievement of Annual Pillar Goals: 
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance 

Leadership Competencies: 
TriHealth Way of Leading 
TriHealth Way of Serving 
Transformation Change 
Drive for Results 
Build Organizational Talent

Leadership Tactics: 
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. 
Regularly Round on Team Members, using questions from the rounding log. 
- 25 or fewer team members = monthly 
- 26-50 team members = every other month 
- 51+ (and optional team members) = quarterly 

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages. 

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD). 

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.