Responsible for telephone assessment of patient’s needs under the direction of Cottage
Navigation Center Leadership with collaboration of the clinical departments. Application of a
variety of procedures and policies relating to both the standards and procedures of the nursing
profession and those established by Cottage Health. Provides triage for patients with symptoms,
advice, medication refills, required documentation for authorizations, and follow-up education
consistent with patient’s age and cultural needs. Responds to patient inquiries, prioritizing
responses and routing urgent situations to a Physician, Physician Assistant or Nurse
Practitioner (hereafter Provider). Maintains accurate and appropriate documentation in the
electronic health record. Follows patient privacy in accordance with HIPAA and Cottage Health
policies and procedures. Performs to the level of a licensed Registered Nurse as dictated by the
State of California Nurse Practice Act and Cottage Health.

QUALIFICATIONS 

All job qualifications listed indicate the minimum level necessary to perform this job proficiently. 

LEVEL OF EDUCATION 

Minimum: Associates in Nursing 

Preferred: Bachelor's of Science in Nursing Degree 

CERTIFICATIONS, LICENSES, REGISTRATIONS 

Minimum: Current California RN license. American Heart Association (AHA) Basic Life Support (BLS) Preferred: 

TECHNICAL REQUIREMENTS 

Minimum: Familiarity with MS Office, Microsoft Outlook, and Electronic Medical Records 

Preferred: Experience with Epic and CRM 

YEARS OF RELATED WORK EXPERIENCE 

Minimum: 3 years clinical experience 

Preferred: Minimum of one year of professional nursing experience in a clinic setting. Experience using call center phone systems. Training and experience in speciality that will be supported.