Job Mission / Purpose:
The Clinical Support Specialist responsibilities include directly supporting all Stryker products associated with SportsMed procedures. This role within Stryker SA will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
What you will do:
Providing Customer care support for physicians, surgical theatre staff, hospital administration & procurement
Organizing and conducting training workshops with participation from surgical & theatre staff
Helping initiate and drive theatres and patient pathway efficiencies for the benefit of the customer
Working closely with other team members within the defined region, and the National Sales Manager, to ensure customer service levels are best in class
Auditing theatre and hospital stock (implants, disposables and instruments) – managing consignment levels and ensuring good asset management and stock rotation
Understanding the clinical application of the broader Stryker portfolio to offer our customers the best possible solution
Conducting trials and evaluations of product in theatre and clinical environment as required
Planning, executing and monitoring all measures necessary to help achieve industry leading support
What you need:
Required:
Bachelor's Degree
Minimum 2 years of relevant experience in Clinical Support or as an Application Specialist
Basic computer knowledge including Microsoft Office suite programs including Excel, Outlook and PowerPoint
Preferred:
Sports Medicine product experience preferred
Experience in clinical, theatre work environment
Travel Percentage: None