Terros Health is hiring Clinical Support Specialist for 3 Lifewell Locations:

Mitchell- 40 E. Mitchell, Phx, AZ 85012 & Desert Cove-10844 N 23rd Ave #200, Phx, AZ 85029 &  Oak-- 4451 E Oak St, Phx, AZ 85008

 

Under supervision of the Clinical Support Specialist Supervisor, performs work in support of those providing services to an adult population composed of persons with substance-use disorders, SMI, dual-diagnoses and/or referred persons. Responsible for providing excellent customer service, administrative and clinical support, as well as ensuring accurate and timely data collection, reporting, and electronic medical record maintenance; performs related duties as required.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.

 

Greets and directs clients and visitors to appropriate staff with courtesy and respect, adhering to behavioral health ethical standards and the concepts of Lifewell’s Code of Ethics statement; complies with all safety policies and procedures in the assigned area. Schedules appointments, ensures service tickets are in order, collects new client information for the electronic medical record, collects and validates insurance information. Records no-show and appointment changes. Receives client payments or copayments and issues receipts. Compiles clinical information as requested. Performs administrative tasks such as event notifications, copying, faxing, logging mail and handles external and internal telephone calls. Performs insurance verifications and determines eligibility prior to the delivery of clinical services. Receives information to referrals and processes referrals in accordance with established guidelines. Assists in the maintenance of electronic medical records; receives, maintains and forwards medical/case records in accordance with confidentiality and security procedures. Completes daily cash drawer reconciliation. Assists program staff and management in collecting billing and utilization data; maintains, prepares and distributes reports according to established guidelines. Prepares documentation regarding clients in accordance with regulatory requirements and company policies and procedures as required. Performs and maintains daily opening and closing duties at the worksite, including but not limited to disarming/arming the alarm system, unlocking/locking all doors and conducting final walk-throughs of the premises at end of the day. Participates in staff meetings, trainings and other activities as required.

Performs other duties as required and special projects as assigned

Benefits & Wellness

Multiple medical plans - incl. a no premium plan for employees and their families Multiple dental plans - incl. orthodontia Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support 4 Weeks of paid time off in the first year Wellness program Child Care Support Program Pet Insurance Group life and disability insurance Employee Assistance Program for the Whole Family Personal and family mental and physical health access Professional growth & development - including scholarships, clinical supervision, and CEUs Employee perks and discounts Gym memberships Tuition at GCU and University of Phoenix Car rentals Bilingual pay differential