Position Summary: Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux. Utilize electrical/mechanical skills to provide instrument hardware and technical support for bioMérieux systems. Coordinate efforts with Clinical Application Specialists to provide world-class system support for all internal and external customers. A Clinical System Engineer promotes teamwork and cooperation, removes barriers to productivity, creates an enthusiastic/positive work environment. Primary Responsibilities: + Prioritize answering customer inquiries, both internal and external, per established guidelines and documents in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support and Lab IT Specialists. + Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators. + Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events. + Establish and maintain ERP certification. + Learn bioMérieux products and procedures that are job specific and assist with implementation of new products. + Learn and develop networking skills to provide connectivity support for our solutions. + Perform on-call duties as needed to provide 24-hour technical support to customers. + Participate in revenue generation initiatives through promotion of value-added projects and services. + Perform all work in compliance with company quality procedures and standards. + Perform other duties as assigned. Education, Skills, & Experience: + Associate’s degree or technical school equivalent in Electronic Technology, Computer Science, or equivalent military training + 2+ years of experience in mechanical, electrical, vacuum, or laser systems. + Biomedical instruments experience preferred. + High school diploma/GED with 5 years of experience also accepted + Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Biotechnology, or related field with 0 years of experience also accepted + Experienced in resolving customer problems and providing a high level of customer satisfaction. + Demonstrated ability to develop a working knowledge on multiple complex electrical systems. + Proficiency in basic networking skills. + Knowledge of bioMérieux products and Salesforce is a plus.