Work where every moment mattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionReporting directly to the Manager Clinical Transformation this position supports the design training and implementation of EPIC electronic health record ldquoGo Liverdquo and on going optimization and continuous improvement to the front desk process and procedures of multiple primary and specialty practice offices across the HHC system This position requires EPIC training and the skills and ability to use multimedia technology and authoring tools effectively as part of delivery of educational goals Responsible for maintaining the training environment maintaining policy and procedure documentation related to training conducting training and coordinating software upgrades and updates with appropriate stakeholders as new and improved processes evolvePosition will require travel between hospitals andor ambulatory clinicsPosition may require participating in meetings outside of normal business hours including occasional evenings andor weekend coverage during go live events requiredWork where every moment mattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionReporting directly to the Manager Clinical Transformation this position supports the design training and implementation of EPIC electronic health record ldquoGo Liverdquo and on going optimization and continuous improvement to the front desk process and procedures of multiple primary and specialty practice offices across the HHC system This position requires EPIC training and the skills and ability to use multimedia technology and authoring tools effectively as part of delivery of educational goals Responsible for maintaining the training environment maintaining policy and procedure documentation related to training conducting training and coordinating software upgrades and updates with appropriate stakeholders as new and improved processes evolvePosition will require travel between hospitals andor ambulatory clinicsPosition may require participating in meetings outside of normal business hours including occasional evenings andor weekend coverage during go live events requiredBachelorrsquos degree or equivalent knowledge and skills obtained through a combination of education training and work experience in an Acute Care or Ambulatory Health Care settingAt least five years relevant healthcare experience requiredExperience in adult learning and curriculum delivery and process improvement experience preferredSuccessful EPIC Training will be requiredAbility to use multimedia technology and authoring tools effectively as part of delivery of educational goalsCompletion of training in EPIC and the launching of electronic health records and EPIC reporting across a healthcare system highly desirableExperience in Ambulatory Healthcare setting with front end office process involving patient scheduling registration information flow and office systemsWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentBachelorrsquos degree or equivalent knowledge and skills obtained through a combination of education training and work experience in an Acute Care or Ambulatory Health Care settingAt least five years relevant healthcare experience requiredExperience in adult learning and curriculum delivery and process improvement experience preferredSuccessful EPIC Training will be requiredAbility to use multimedia technology and authoring tools effectively as part of delivery of educational goalsCompletion of training in EPIC and the launching of electronic health records and EPIC reporting across a healthcare system highly desirableExperience in Ambulatory Healthcare setting with front end office process involving patient scheduling registration information flow and office systemsWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment