Job Title

Clinical Workplace Experience Specialist

Job Description Summary

This position requires up to 75% travel while able to work from home. The travel would consist of covering a territory of 30 to 40 clinical and office locations for our client, Humana. Tentative territory for this position will include: San Antonio, Corpus Cristi, and Rio Grande Valley.

The Clinical Works Specialist will be a key member of the Cushman & Wakefield account team for the client. This individual will be responsible for in-market clinic visits and cross-functional internal partnerships leveraging trusting relationships, technology, workplace design, amenities, and services to help drive a seamless clinical workplace experience – ensuring people feel heard, productive, healthy, and happy in a frictionless workplace.

Job Description

The Clinical Works Specialist will leverage account data (both quantitative and qualitative) to support and enhance the medical clinic employee workplace experience, partnering with cross functional teams to implement the most effective and meaningful solutions. This individual will be responsible for the success of both internal and external day-to-day relationships. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude, exceptional communication skills, and the ability to partner across all service lines in a faced-paced clinical environment.

We are looking for a highly collaborative, detail-oriented, self-starter who will thrive in situations where they can interactively problem solve and develop partnerships.  This position works from a home office however visits clinical locations within a designated region regularly.  All computer equipment and transportation will be supplied.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

Work with cross functional teams in Facilities Management, Project Management, Design, Strategy and Communications to build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.  Collaborate with cross functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Provide analysis and share information with leadership and cross functional teams.Assist with implementing experience related guidelines, best practices, and standards for employees and cross-functional service teams. Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.Support the development of short and long term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.Project an approachable and professional image in personal appearance, manner, and demeanor.Complete in-person monthly clinic inspections to ensure the highest customer satisfaction in partnership with the Facilities Management, Janitorial, Project Management and all other integral service linesAct as the voice of the clinics and Center Administrators, communicating their feedback to the appropriate Cushman & Wakefield service line.Proactively identify needed repairs, maintenance, or updates required in the workplace.Provide “White Glove” service to Executives and key Stakeholders.  Ensure prompt and efficient follow up on any issues/ requests.Help implement experience related guidelines, best practices, and standards for employees and cross-functional service teams.

KEY COMPETENTCIES

Strong Customer Service Skills, Strong Communication Proficiency (oral and written), Organization Skills,  Technical Proficiency,  Analytical Skills,  Research Skills,  Detail Oriented,  Interpersonal Skills,  Sense of Urgency 

ADDITIONAL ELIGIBILITY QUALIFICATIONS 

Competency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, and Outlook) required. Must be able to use laptop, mobile device and wireless technologies. Self-starter that showcases strong business acumen. Comfortable corresponding with executive level clients and interacting with individuals at all levels. Maintain a “can do” mentality with the ability to act with minimal information. Demonstrate integrity, accountability, self-awareness and strong work ethic. Ability to calmly work under pressure. Showcase exceptional emotional intelligence and empathy.

IMPORTANT EDUCATION

Four-year college/university degree

IMPORTANT EXPERIENCE

Minimum of 5 years of related work experience in real estate services, Property Management, travel/hospitality, brand/product management, management consulting, or change management.

WORK ENVIRONMENT

This is a hybrid role, operating both in a home office and clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

AAP/EEO STATEMENT 

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics.  Discrimination of any type will not be tolerated. 

OTHER DUTIES 

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.