The CIN Physician Liaison serves as the primary communication bridge between the Clinically Integrated Network (CIN) and its active physician members. This role ensures effective two-way communication, fosters engagement, and supports physicians in achieving shared value-based care goals. The Liaison proactively addresses physician needs, captures insights, and drives continuous improvement across the CIN. This individual also acts as a liaison between network leadership and providers to align organizational goals and foster collaboration.

Act as the primary point of contact for assigned physicians within the CIN. Organize and lead structured discussions to gather input and share insights. Respond to and resolve questions or concerns from providers or their office staff in a timely and service-oriented manner.
Maintain accurate and up-to-date records, including meeting notes, action items, and physician preferences. Log and categorize physician feedback and concerns systematically, as well as generate actionable reports from tools to inform CIN leadership and guide decision-making.
Establish and nurture relationships with physicians and staff to build trust and foster collaboration by regularly visiting physician offices to address concerns, provide updates, and support practice success within the CIN. In addition, forge relationships with providers interested in participating with the network.
Actively listen to physician concerns and ensure they are documented and prioritized. Work cross-functionally with CIN departments to resolve issues and close the feedback loop with physicians. Identify trends and recommend strategies for systemic improvement.
Participate in the development and coordinate all new and continuing provider relations training and education. Develop and distribute educational materials tailored to practice needs.
Monitor physician engagement and satisfaction metrics. Report regularly on liaison activities, including resolution rates and engagement levels. Assess physician participation and make recommendations in collaboration with the network committees.
Collaborate with CIN leadership to shape engagement strategies and optimize communication workflows. Participate in CIN meetings and contribute insights gathered from physician interactions.
Develop and implement a provider relations communication plan, including newsletters, informational materials, instructional materials, and website content.
EDUCATION:Required: Associate degree. Certain professional medical licensures may be considered equivalent to an associate degree.
EXPERIENCE:Required: 5+ years of physician relationship experience in either a healthcare provider organization or health plan setting required.
LICENSURE/CERTIFICATION/REGISTRY/LISTING:Clinical licensures applicable.
Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.