Are you interested in the exciting challenges of building and operating large-scale distributed infrastructure for the cloud? Oracle’s Cloud Infrastructure (OCI) is building its next generation of Cloud IaaS/PaaS/SaaS technologies that operate at high scale in a broadly distributed multi-tenant environment. Our mission is to provide our customers with an enterprise level cloud infrastructure platform that delivers unmatched reliability, scalability and performance for mission-critical databases, applications and workloads.
https://cloud.oracle.com/cloud-infrastructure
About the role:
We are building the next generation IaaS cloud and the next generation cloud support experience to go with it. We are building a team of energetic, customer-focused site reliability engineers to build a world-first and best in class customer experience blending sys admin, database engineering, and cloud disciplines. You’ll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations.
As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.
This role will support Oracle’s customers.
Responsibilities:
Create and implement processes and solutions to resolve problems faster and provide efficient incident management. Act as a point of escalation for incidents and other issues arising within the region Troubleshoot and resolve issues across the stack from networking to applications. Automate operations and infrastructure management Ensures thorough documentation of incidents through company-standard reporting methods. Setup alerts and create or update on-call runbooks Develop cross-functional relationships with key stakeholders within the company including customer operations and product teams Deploys code and executes other changes within the region. Operates and performs maintenance to cloud database services running within the region. Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services. Drives and actively participates in the resolution of complex technical issues spanning various services Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Partner with development teams in defining and implementing improvements in service architecture. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Professional curiosity and a desire to a develop deep understanding of services and technologies.Requirements:
At least a Bachelor’s degree, in Computer Science, MIS or another technical field, or equivalent work experience. Solid experience with Linux. Experience troubleshooting complex software and/or networking issues. Strong understanding of cloud concepts and platforms. Experience in cloud technical support, operations, NOC or similar is preferred, but not required. Experience working with government customers is preferred, but not required. Proven ability to quickly learn new technical domains and then train others. Great verbal and written communication skills. Experience with Oracle databases including RAC and Data Guard preferred. Experience with Oracle Exadata strongly preferred.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
No Visa Sponsorship is available for this position. US person eligibility - US Citizen
Career Level - IC4