Meet Our Team:

Cloud Observability Engineering collaborates with all the engineering teams at Pega and advocate for Observability solutions, establish standards and processes. Cloud Observability Engineering team is responsible for designing, developing and maintaining Observability solutions for Pega Cloud.

Picture Yourself at Pega:

You will be part of a highly innovative company changing how companies work and optimize their outcomes. In this role you will be part of a highly collaborative team that is well versed and skilled in their space. You will be an adaptive/flexible change agent driving data driven decisioning while seeing the benefits of your hard work turn into business outcomes.

What You'll Do at Pega: Design and develop observability solutions for Pega Cloud hosted applications. Responsible for Micro services monitoring used in Pega Cloud services. Enable observability monitoring capabilities - metric collections, logging and APM (tracing) with applications hosted in Pega Cloud service. Be familiar with Open telemetry standards for distributed tracing, open metric collection. Define KPIs, SLI, SLO and SLA’s for micro services. Manage and maintain monitoring Pega tools and technologies. Responsible for correlation of Pega Infrastructure and Application metrics, error codes and logs; end-to-end monitoring from Customer request, load balancer, backend services (tomcat, java application, database, ping, network, etc.); and synthetic monitoring (simulation of customer request end-to-end). Work with Engineering (Pega product/ Cloud engineering) towards achieving the common goal of availability monitoring, performance monitoring, application monitoring and enabling correlation between infrastructure and application/services/technologies. Work on automation and proactively build Pega solutions with team to enhance the current process. Provide feedback on bugs and customer experience enhancements. Operate, administer and automate solutions on Pega Cloud Stack. Responsible for problem discovery, analysis, and resolution. Use world class Pega cloud infrastructure and management technologies.Who You Are: Passionate about cloud technologies and well versed with Observability tools such as Grafana Cloud, Prometheus, New Relic etc along with AWS core concepts and services.Have knowledge with infrastructure-as-code delivery model.Having hands on DevOps, continuous integration and development (CI/CD) tools & JenkinsManaging the development of deliverables into production environmentsStrong analytical and problem-solving skillsExcellent communication and teamwork skills.2+ years of relevant experienceWhat You've Accomplished: Bachelor's degree in Computer Science, Information Technology, or a related field2+ years of experience in cloud technologies (AWS)Experience with infrastructure-as-code tools  & Delivery model. Knowledge in any one of the Observability tools like Grafana, Prometheus etc,. Exposure to any of the programming languages or scripting languages.Exposure to Kubernetes.Excellent communication and teamwork skills.Having hands on DevOps, continuous integration and development (CI/CD) tools & JenkinsAny cloud certification (AWS, GCP or AZURE)Experience with agile methodologiesGood with troubleshooting and RCA using monitoring data and log analysis

 

Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesA highly collaborative environment for the designing and development of new ideas and featuresAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

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Job ID: 21550

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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