The Cloud Interconnect Analyst will have a technical knowledge in e-invoicing (EDI), with a focus on interoperability and integration. This role involves managing and maintaining our e-invoicing interoperability, resolving technical issues, delivery and ensuring seamless data exchange with our trading partners.

Key Responsibilities:
•    Interoperability Support: 
o    Provide first- and second-level technical support to internal and external stakeholders.
o    Troubleshoot and resolve issues related to e-invoicing interoperability processes, including data mapping, message formats, and connectivity.
o    Respond to service requests and incidents in a timely manner.
•    System Maintenance and Optimization: 
o    Identify and implement improvements to enhance interoperability efficiency and reliability.
o    Perform regular maintenance tasks, including format updates, communication changes.
•    Endpoint Configuration and Management: 
o    Configure and maintain e-invoicing endpoints, including mapping rules, external registries, and connectivity settings.
o    Monitor endpoint performance and troubleshoot connectivity issues.
•    Partner Relations: 
o    Collaborate with external trading partners to ensure seamless data exchange.
o    Resolve interoperability issues and coordinate with technical teams to implement solutions.
o    Maintain strong relationships with trading partners and service providers.
•    Documentation and Knowledge Management: 
o    Develop and maintain comprehensive documentation for e-invoicing interoperability processes.
o    Create knowledge base articles and FAQs to assist stakeholders.
o    Monitor operational changes within scope of interoperation both internal and external
•    Reporting and Analytics: 
o    Generate regular reports on interoperability usage and performance.
o    Analyze data to identify trends and opportunities for improvement.
o    Provide insights to management on the overall health of the e-invoicing interoperability.
•    eBiller Implementation: 
o    Administer the technical delivery of eBiller connections in collaboration with other departments, such as Customer Success Management and Mapping.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.