Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Systems Engineering

Job Qualifications:

Skills:

GitLab, RedHat, Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Team Lead at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a Cloud Operations and Customer Support Team Lead you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Team Lead joining our team to support our intelligence customer in Springfield, VA  or St. Louis, MO. 

HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT TEAM LEAD WILL MAKE AN IMPACT

Job Description:

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing leadership in operational integration and overseeing the delivery of operations services to our clients. You’ll play a critical role in maintaining and improving our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities:

Serve as the primary contact for the Cloud Operations and Customer Support Team, ensuring high availability and performance of CORE web services.Provide strategic leadership to enhance team performance and service delivery.Optimize operational processes and methodologies for efficiency.Deliver outstanding technical support and customer service, responding to and resolving issues promptly.Collaborate with engineering teams to support the user consumption of applications in a complex enterprise cloud environment.Monitor applications to identify and address performance or availability issues.Continuously assess application infrastructure for scalability and performance improvements.Develop and maintain detailed documentation for application support procedures.

What You'll Need

Education and Experience:

Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience.5+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills:

Proven leadership skills with the ability to collaborate effectively across teams and disciplines.Proficiency in AWS cloud services and infrastructure management.Strong troubleshooting and problem-solving abilities.Experience delivering customer-focused technical support.Solid understanding of Linux distributions (e.g., RedHat, CentOS).Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).Excellent communication and teamwork skills.DoD 8140 IAT Level II compliance or higher is required.Must be eligible for a Top Secret/SCI clearance.

Location: Springfield, VA or St. Louis, MO

US Citizenship Required  

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#RoverGSS

The likely salary range for this position is $101,566 - $131,584. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Springfield

Additional Work Locations:

USA MO St. Louis

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.