Cloud Operations Engineer III Innovation and Technology Hillsboro, Oregon NA, Nevada NA, Idaho NA, Washington NA, Oregon **Description** **About Us:** Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities. We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships. **About the Role:** Cloud Ops Engineer administers and/or engineers server solutions or applications in support of Umpqua Bank initiatives. Provide high level customer service to bank associates. Assist or advise other TAG teams on technical issues. + Responsible for planning, implementing and maintaining systems at Umpqua Bank. This position is responsible for installing/configuring/maintaining systems, servers, client-based solutions, storage and applications. + Advanced knowledge of Server Operating Systems, Infrastructure systems, Enterprise application, Cloud Infrastructure. + Researching, analyzing, recommending, and implementing solutions within their scope and enhancements. Requires the ability to systematically isolate technical issues and provide outstanding technical support to our clients. + Sharing rotation of on-call duties after hours and weekends to respond to emergency outages. + Preparing system solution designs, implementing complex enterprise-class systems and applications, analyzing the performance of infrastructure to assist with capacity planning, and performing system upgrades and monitoring the health of all systems, infrastructure, and applications. **About** **You:** + HS Diploma or GED required. + Bachelor’s Degree in computer science orequivalent preferred. + 7-10 years’ experiencein system or network engineering in a mid-size company with a proven track record of success preferred. + Strong coordination, organization, troubleshooting and communication abilities required. + Proven experience with building and maintaining systems and infrastructure. + Advanced knowledge of and experience with core infrastructure technologies. + Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. + Experience with enterprise-class storage systems. + Excellent verbal and written communication skills. + Knowledge of trends in technology in multiple areas. + Positive attitude. + Proven ability to absorb new ideas and concepts quickly. + Excellent analytical and problem-solving abilities. + Ability to effectively prioritize and execute tasks in a high-pressure environment. + Very strong customer service orientation. + Experience developing architecture documentation/Roadmaps. **Workstyle:** Fully onsite. **Our** **Benefits:** We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $77,767.00 to $111,094.44, and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. **Our Commitment to** **Diversity** **:** Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: [email protected] . **To Staffing and Recruiting Agencies:** Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications fromagencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.