OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Your Impact:

We're looking to welcome a Cloud Service Manager to our growing team! You will be responsible for end-to-end execution of a managed services domain. The primary area of focus for this role is around data-Platform-as-a-service offering and related services from customer management to delivery execution. This position is client-facing and develops new opportunities and service proposals regarding the customers assigned to you. You will work with customers from various industries in Finland and Europe.

 

As a part of the OpenText team, you will work in an atmosphere that inspires innovation, collaboration, and teamwork. We expect you to have a positive attitude and enjoy working with the team and individually. Welcome to the data-inspired future!

 

What you will do:

Understand client needs and objectives, formulating solutions designed for proposals while managing delivery risk and working with the sales team.Oversee and participate in professional services delivery process to OpenText named customers.Manage customer expectations and day-to-day service operations according to SLA.Continuous improvement of the service management processes and service quality.

 

What you need to succeed:

Service/Project management experience in a client-facing role or high motivation to become an expert in the Service Management area.Interest and knowledge of Digitalization and Data-driven transformation trends and directions.Understanding and experience of data integration, data mapping, and cloud-based services concepts and technologies.Willingness to conduct some basic level technical configuration work and basic level coding work occasionally.Strong interpersonal and relationship-building skills.Fluency in both Finnish and English.

 

One Last Thing: 

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.