Microsoft Cloud Solution Architects (CSA's) enable our customers to realize their full potential through accelerated adoption and productive use of Microsoft technologies. To that end, we are dedicated to improving the overall customer experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.  The Northeast Customer Success team is committed to this excellence with Microsoft customers that focuses on achieving a Modern Work with such products and online services such as Copilot, Office 365, Exchange, SharePoint, Teams and others. 

The Cloud Solution Architect Manager is a pivotal role in this endeavor, managing the best and brightest capabilities within a team of Customer Engineers (CE’s).   The CSA Manger typically manages a combined team of 10-12 billable Customer Engineers that are focused on driving customer satisfaction, cloud consumption aligned to the client’s overall corporate priorities, and customer IT health.  Leadership, business acumen, people development and operational excellence in execution are keys to the success of the CSA Manager role. 

The CSA Manager accomplishes the above-mentioned objectives by providing their teams with direction and guidance. Successful CSA Managers possess passion, vision and experience in the Technology Industry, and are able lead a team of professionals to build, educate, and grow their technical, industry and support expertise.  CSA Manager must have technology and industry knowledge, help us analyze gaps in our current team composition and skills, and build a roadmap to fill the gaps.  

The CSA Manager is key to guiding team members in career development, improving our support technology skills, and coaching individual team members to help them meet their business commitments and professional objectives.  In addition, the CSA Manager works with their peer managers and team members to improve the overall workgroup health, fostering an inclusive culture of openness and honesty, aligned to Microsoft values.