Observes colleagues and learns to gather technology and customer/partner insights. Works with internal teams and begins building relationships with customer/partner technical specialists under the guidance and supervision of others. Contributes to customer/partner satisfaction by providing a positive customer/partner experience. Actively listens and respectfully challenges customers/partners when going in the wrong direction, escalating appropriately, under guidance. With supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Works with the customer to support resolution of technical blockers and accelerate consumption and solution implementation for selected scenarios. Learns about the offerings, practices, products, services, solutions, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings and may support guidance with others. Learns Microsoft solutions and demonstrates an understanding of Microsoft's value to customers/partners. Leverages development opportunities. Provides input to virtual team members when asked, using a basic knowledge of Microsoft architectures and products. Learns to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **This role is flexible in that you can work up to 100% from home. Relocation assistance is not available for this role.** **Responsibilities** **Business Impact** Works with the customer to support resolution of technical blockers and accelerate consumption and solution implementation for selected scenarios (e.g., by application of technical capabilities). May identify and escalate non-technical issues for removal by the appropriate party. Applies foundational technical knowledge of an architecture or other Microsoft solution to meet business and information technology (IT) requirements and resolve identified technical constraints. Learns Microsoft solutions and demonstrates an understanding of Microsoft's value to customers/partners. With supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalates issues to senior team members or manager, as needed. Applies methodology and governance, as directed, to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards. Leverages standard tools as directed to align with opportunity and milestone execution and pipeline hygiene standards. Learns about the offerings, practices, products, services, solutions, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings and may support guidance with others (e.g., peer groups, customers, partners) as appropriate. Leverages an existing architecture approach or reference architecture to support delivery on Microsoft's Customer Promise. Supports opportunities to expand or accelerate cloud consumption. Assesses customer/partner needs and gathers information that helps others to identify growth opportunities. Participates in discussions around technical solution clarity, design, resiliency reviews, and technical optimization (including with partner technical stakeholders) that result in production deployment application and increase customer/partner usage, consumption, and value outcomes. **Customer Centricity** Contributes to customer/partner satisfaction by providing a positive customer/partner experience. Demonstrates an understanding of customer/partner conditions of success. Supports collection of customer feedback data. Establishes recovery actions or proactively makes offers to improve customer/partner experience. Works with internal teams and begins building relationships with customer/partner technical specialists under the guidance and supervision of others. Solicits input from others to contribute to proposals for viable solutions (including suggesting appropriate partners) based on specific technical products or customer project needs. Demonstrates basic technical concepts and proves those design solutions' capability through design collaboration sessions with the customer/partner. Learns how to work with internal teams and actively seeks ways to support short-term/transactional engagements and understands how work contributes to customer success plans to meet customer/partner needs and deliver customer outcomes. Supports customer/partner skilling needs and recognized capability gaps (e.g., skills, capacities) by participating in discussions on technical delivery with other internal and external stakeholders to transfer knowledge and contribute to customer/partner readiness. Actively listens and respectfully challenges customers/partners when going in the wrong direction, escalating appropriately, under guidance. Observes colleagues and learns to gather technology and customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and align with solutions. Acts as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer/partner with internal teams. **Partner Specialization** Provides assistance to partners in identifying opportunities that align with partner capabilities and revenue goals. Assists partner and sales teams with specific opportunities through proof of concept and technical pre-sales support. Begins to understand solution area-specific market opportunities, and brings ideas to contribute to programmatic initiatives with support from peers and leadership. Supports the guidance of partners in developing offerings, practices, products, and solutions. Assists partners in driving growth of their portfolio of solutions and capabilities. Supports the delivery of technical enablement. Provides assistance throughout initial customer implementations. **Technical Leadership** Provides input to virtual team members when asked, using a basic knowledge of Microsoft architectures and products. Learns to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps. Contributes to IP development with guidance/supervision. Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services. Microsoft Data Privacy (https://go.microsoft.com/fwlink/?LinkId=518021) **Qualifications** **Required/minimum qualifications:** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) work or internship experience involving cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. **Preferred qualifications:** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. + Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Cloud Solution Architecture IC2 - The typical base pay range for this role across the U.S. is USD $66,900 - $135,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $89,600 - $148,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until February 19, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .