Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. **Duties and Responsibilities** + Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. + Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools. + Reviews system logs to identify and mitigate system issues. + Leverage knowledge base to help troubleshoot, identify and resolve systems issues. + Update knowledge base troubleshooting guides and lessons learned as required. + Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases. + Document system issues resulting in system outages and coordinate change though change management process. + Support collaboration across operations, development teams and external partners. + Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues. + Monitor solution performance according to client specification and SLAs, escalate as needed. + Other supporting duties, as directed. + Willingness to work overtime and varying hours as required. **Minimum Qualifications** + BS in Computer Science or other technical discipline is preferred. + 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support **Clearance Requirement** + TS/SCI with Full Scope Poly required. **Other Job Specific Skills** + Experience with system administration support tools such as Windows/Linux + Experience supporting a 24x7 cloud based environment. + Strong interpersonal skills + Strong oral and written communication skills + Experience in supporting Cloud based environment and tools such as Azure/AWS + Experience analyzing, troubleshooting, and providing solutions for technical issues + Ability to problem solve and collaborate with team members + Strong organizational and multi-tasking skills + Strong in technical communications with both technical and non-technical peers + Able to maintain professionalism under pressure + Strong customer focus