Job Description We are seeking an enthusiastic and detail-oriented Cloud Support Specialist to join our growing Cloud Operations team. In this role, you will assist in providing technical support for our cloud infrastructure and help customers resolve cloud-related issues. The ideal candidate should have hands-on experience with cloud and a strong desire to learn and grow in the field. Key Responsibilities:  Production Support: Respond to and resolve basic cloud support tickets and customer inquiries. Monitor cloud infrastructure performance and availability. Assist in troubleshooting cloud service issues and escalate complex problems when necessary. Involvement in on-call rotation for critical systems support and scheduled maintenance windows. Participation in routine maintenance tasks and backup operations. Monitor system alerts and respond to potential issues.  Policies & Procedures Management: Support basic cloud security protocols and compliance requirements. Collaborate with senior team members on larger projects and implementations. Follow change management procedures. Implement standard operating procedures. Maintain security and access control protocols.  Documentation Management: Maintain documentation for cloud services and support procedures. Assist in creating and updating knowledge base articles. Document incident resolutions and troubleshooting steps. Create and update user guides. Maintain system configuration documentation. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 4-5 years of experience in Cloud Technology Technical Support or related field Experience with Amazon Web Services (AWS) Experience with infrastructure as code (Terraform, CloudFormation) and CI/CD pipelines Experience with Linux and Windows operating systems Familiarity with Python or other scripting languages Strong problem-solving and analytical skills null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.