At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Job Specific (90%):

Responsible for training and supervising Concierge team membersPrepares department shift reports and conducts pre-shift meetingsProduces weekly schedule for the departmentMaintains department labor costs within forecasted budgetary guidelinesSchedules and participates in staff meetingsCoach and Counsel team members according to Loews Hotel StandardsAssist leadership with daily and monthly inventory and reportingAssist leadership with managing food costs and purchasesGreets guests in a warm, friendly, and professional mannerFamiliar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency proceduresFamiliar with local dining, shopping, and entertainment offeringsAnswers guest questions about the hotel and local area, researching and providing prompt and professional follow-up informationBecomes familiar with guest names and acknowledges them by nameCaters to each guest in their individual needsPersonalizes all services and anticipates guest requests whenever possibleMakes dining, theater, tour, travel, and other arrangements for Hotel guestsAssists guests with transportationArranges childcareInspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and musicWorks closely with in-house vendors to satisfy guest entertainment needsConstantly displays outstanding communication and guest relations skillsDemonstrates a professional attitude in all interactions with guests, hotel staff, and vendorsAnswers telephone in accordance with Loews Hotels standardsProvides tours of the hotel, displaying extensive familiarity with its history and interior décorMaintains inventory of local maps and brochuresDevelops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and eventsRetrieves guest messages from computerSets up and disassembles the morning and evening concierge serviceConducts Random Guest Survey Calls in accordance with Hotel policy and standardsOther duties as assigned

General (10%):

Promotes and applies teamwork skills at all timesIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with Loews Hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with Hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Minimum one year Concierge or Front Desk experienceMinimum one year supervisory experienceExcellent communication skills – oral and writtenOutstanding guest service skillsThorough knowledge of the local area including restaurants, attractions, and shopsAble to work a flexible schedule, including weekends and holidays