The Club Lounge AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the upgraded floor complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. The days and hours for this position are Monday thru Friday from 5:00 am - 9:30 am approximately.
ResponsibilitiesQUALIFICATIONS:
Ability to perform job function with attention to detail and efficiency.Hospitality experience helpful. Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by propertyMust be able to obtain Food Handlers card as required by city/county/stateAbility to handle any stressful situations in a calm professional mannerUnderstanding of hotel products and guest servicesDemonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquetteAbility to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacyRESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests’ stayGreet guests in a timely manner.Ensure quality control of menus with regard to cleanliness and appearance.Clear, clean, and reset club lounge space per management instructionEnsuring that food and service areas are stocked, organized, clean, and neat and all side work is complete each shiftAccommodate any special requests made by a guest or offer appropriate alternatives.Communicate with all departments regarding in house VIPs and any special requests/needsSupport all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, or other necessary equipment, and sweeping.Have a thorough knowledge of menus and current specials in all applicable departments.Perform opening and closing procedures and side work duties according to assignment.Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions and things to doPerform any other duties or attend meetings as requested by management. Property DetailsLocated in the Maitland Center corporate community, Sheraton Orlando North is located 1,950 feet from Interstate 4 and offers on-site dining options and completely nonsmoking guest rooms.
Begin the day at the Sheraton Orlando North with a cup of coffee from the in-room coffee machine or by relaxing on the balcony. A flat-screen TV, desk, and private bathroom are also included in all rooms.
Guests can enjoy an energizing work out in the fitness center or a refreshing swim in the outdoor pool or hot tub. A business center, car hire, and meeting and banquet spaces are available.
Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time Off Employee Assistance Program401k Retirement Plan Options Apply for this positionApplyEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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