Harbour Pointe Golf Club is excited to announce the exceptional career opportunity of Clubhouse Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Compensation: $60k - $80k BOE

General Purpose: Manages all aspects of the Club including its activities and the relationships between the Club, Troon Golf, Ownership group, and/ or the Board of Directors, members, guests, associates, community, government and industry.   Essential Duties: Administers Club policies and procedures established by the Board of Directors and/or Ownership group. Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies. Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary. Coordinates the development of the Club’s long-range and annual (business) plans. Works with Troon Golf Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs. Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems. Directly manages department members that may include but is not limited to: Assistant General Manager (Clubhouse Manager); Food and Beverage Director; Membership Director; Golf Professional; Superintendent; Tennis Professional; Athletic Club Manager; Administrative Assistant. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field. Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required. Coordinates and serves as ex-officio member of the Board of Directors and other appropriate Club standing committees. Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets. Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws. Oversees the care and maintenance of all the Club’s physical assets and facilities. Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services. Establishes and monitors compliance with Troon Golf Procurement purchasing policies and procedures. Participates in outside activities that are judged as appropriate and approved by the Board of Directors/Ownership group to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community. Reports member infractions to the Board of Directors/Ownership group for necessary action. Serves as liaison between all management staff and the Board of Directors. Maintains relations with police, fire, liquor control board, health department and other governmental agencies. Performs competitive analyses on Clubs and other businesses providing member alternatives through personal observations and historical reports. Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement. Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings. Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club. Hire, manage, and develop department heads, including the Food and Beverage Manager and Head Golf Professional. Ensure departments perform to stated goals. Identify and manage the club’s budget, monitor revenues and expenses, generate revenue reports, manage payroll, and invoice club activities. Ensure the club operates in compliance with local, state, and federal laws. Maintain accurate administrative records and uphold confidentiality. Develop programs that golf members and community residents can enjoy while ensuring exceptional customer service. Develop and oversee the implementation of the marketing plan to promote the club and its events.  In charge of LED signage changing Attend Men’s and Women’s Golf Association meetings and works with both associations to ensure the quality of play and experience is maintained at a high level.  Establish and maintain the Golf Course website, the sign on highway 55, marketing, and other social media outlets.  Recommends and implements the appropriate fee structure for the course usage Ensure end of month billing is accurate and on time.  Responsible for the billing of over 125 golf accounts. Develop and administers performance evaluations, issues counseling forms/disciplinary actions; handles employee complaints and grievances; recommends the hiring, termination and promotion of staff Establishes policies, procedures, rules and regulations for use of the course by golfing public and the membership body. Maintain the physical property of the clubhouse including the cart barn, pool, and on course restrooms. Provide recommendations for golf course improvements and marking of the course. Regular and reliable attendance. Education/Experience: Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.) Physical Demands: Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds. Environment/Noise: Occasionally works in outdoor weather conditions. Noise level is moderate. Certificates/Licenses: Class A member of PGA/LPGA member preferred Job Knowledge, Skill, and Ability Preferences: Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English). Knowledge of Microsoft Office applications.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.