With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

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Position Purpose

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The Accounts Receivable (AR) Clerk is responsible for managing and processing accounts receivable transactions for multiple hotels within the cluster. This role ensures accurate and timely recording of all receivables, maintaining compliance with company policies and procedures.

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Duties & Key Responsibilities

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Accounts Receivable Management

\n\nMaintain accurate records of all amounts due to the hotels from guests, concessionaires, tenants, credit card companies, online transactions, and employees.\nEnsure timely rendering of accounts and statements.\nVerify the accuracy of all charges made to various accounts daily.\n\n

Invoicing and Documentation

\n\nPrepare and send invoices to clients, ensuring all necessary documentation is attached.\nAdjust daily credit card payments to PMS and POS systems to ensure correct recording of transactions.\nEnsure all invoices are approved by the relevant department heads before processing.\n\n

Reconciliation and Reporting

\n\nBalance subsidiary accounts receivable ledgers to the appropriate control accounts monthly.\nPrepare aged trial balances of all accounts receivable ledgers, including team member accounts receivable.\nPrepare necessary reports regarding accounts receivable and assist in month-end closing activities.\n\n

Compliance and Audit

\n\nEnsure compliance with company policies and statutory requirements.\nAssist with internal and external audits by providing necessary documentation and explanations.\nMaintain internal controls to safeguard the integrity of financial data.\n\n

Customer and Employee Support:

\n\nRespond to queries from guests, creditors, and team members regarding accounts receivable.\nFollow up on outstanding commission inquiries from travel agents and other stakeholders.\nHandle employee ledger transactions, including steward sales and payroll deductions.\n\n

Administrative Support:

\n\nMaintain an up-to-date filing system for accounts receivable records.\n

Requirements

\n\nExperience in accounts receivable management, preferably within the hospitality industry.\nKnowledge of accounting principles, standards, and regulations.\nExcellent communication and interpersonal skills, with the ability to manage relationships with owners, stakeholders, and team member.\nProficiency in English and Vietnamese; additional languages are a plus.\n\n

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Qualifications

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A bachelor’s degree in accounting, Finance, or a related field.