• Play a significant role in long-term planning, including an initiative geared towards operational excellence.
• Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.
• Regular meetings with VP Ops, Sr. Manager, Team & cross functionally with regards to hub operational matters.
• Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
• Analyze issues & work closely with country team for corrective & preventive solutions.
• Handling customer’s complaint/feedback, TSAT Scores & excellent trouble shooting skills.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Being responsible for manpower sourcing & hub assets.
• Monitor weekly, daily or campaign & ensure full compliance of hub operational policies & processes.
• Ensure Hub COD compliance on daily basis.