With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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Job Title: Onsite Division Manager (High-Rise and Large-Scale Divisions)

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Reports To: Director of Association Management

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Job Category: Management

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Job Type: Full Time

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Job Status: Exempt

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Travel: Required

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Job Description

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Position Purpose:

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This role requires providing leadership and direction to community association managers in High-Rise and Large-Scale Divisions. It includes defining priorities, communicating tasks, and interacting with clients and CMA departments to meet client retention goals. The ideal candidate is a flexible, proactive self-starter who delivers results positively and professionally.

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Major Tasks, Responsibilities, and Key Accountabilities

\n\nResponsible for the day-to-day operations of the Division including, but not limited to training, coaching, career mentoring, and professional development. Specifics include but are not limited to:\n\n\nIdentify, interview, and vet candidates for all open onsite positions based on knowledge of the client’s needs and current market conditions.\nCoordinate candidate interviews with the schedules of Board members.\nManage the entire process of new hire onboarding from start to finish.\nManage a portfolio of twenty-five (25) onsite association clients and managers.\n\n\nEffectively manage expenses and resources to generate growth and resolve annual budget discrepancies. Specific include but are not limited to:\n\n\nTrack all management fees and pass-thru salary amounts for every CMA onsite employee. \nCoordinate with Boards to address salary considerations for each employee. \nProvide Boards with staff performance metrics and recommendations for merit bonuses when applicable.\n\n\nAssist Association Managers in successfully managing the current customer base to encourage retention and CMA sales growth. Specifics include but are not limited to:\n\n\nReview weekly manager reports to provide professional guidance and assistance. \nProvide manager support for resident questions or concerns when escalated by the manager or upper management.\nAssist manager with relevant industry market research and best practices to provide value-add to each Board client. (Insurance review, pricing, etc.)\n\n\nEffectively communicates company goals and strategies to the Division. \nMay be required to provide support to the sales manager for potential onsite clients. \nConsistently maintain a portfolio of 25-30 large-scale onsite association managers and clients. \nTrack and evaluate Association Managers' job performance annually using standard criteria based on the requirements of the Association-specific contract and CMA core competency standards. Provide feedback on performance reviews to staff, clients, management, and HR to identify staff training needs and goals.\nProactively monitors client satisfaction and anticipates potential issues by communicating regularly with clients and attending meetings with Association Management staff. Specifics include but are not limited to:\n\n\nWorking onsite with any new manager for a minimum of one (1) week.\nAttend at least one (1) Board meeting per quarter for each community in portfolio.\nAttend all Annual Meetings as schedule permits with Onsite Director attending when needed.\nTrain managers in building RFPs for the bid/vetting process, etc.\nConference with Board members to provide support for special projects including capital improvement projects, loans, RFPs for vendor services such as landscaping or concierge, etc. \n\n\nTracks vacation and PTO for Division members, and coordinates staff coverage as needed. Specifics include:\n\n\nServe as on-call manager for managers on PTO as needed (maximum of 50% of the portfolio at one time).\nWhen a CMA Bridge Manager is not available or there is a manager coverage gap, provide temporary onsite coverage, typically a 2–6-week onsite commitment.\n\n

Nature and Scope

\n\nPosition will report in person to the CMA office for monthly Division Manager meetings, relevant training classes, and corporate team meetings as needed.\nRequires driving daily to onsite client locations at least three (3) days per week. \nThe Division Manager is expected to set meeting agendas and schedule face-to-face meetings at four (4) client sites per week with the onsite staff and client Boards.\nMust be available to attend evening meetings and visit properties. \nInteracts directly with corporate officers, Association Managers, Boards, homeowners, and vendors, so clear, concise, and professional communication skills are required.\nPosition demands accuracy, conflict resolution, and decision-making skills.\nMust have extensive HOA and Condominium Management experience.\n\n Requirements

Education Required

\n\nBachelor’s Degree required.\nValid Driver's License with clean record.\nMust pass background and drug test.\nHolds an active Georgia Real Estate Sales or CAM License.\nAMS designation required.\nProficiency in using Microsoft Office 365 applications, including Outlook, Excel, and Teams.\nProficiency using Vantaca and community-specific software such as SmartWebs, BuildingLink, Concierge Plus, KeyTrac, and various gate and access software packages. \n\n

Experience Required

\n\nTen years of applicable work experience (not necessarily in association management). \nThree (3) years of supervisory experience of at least three (3) staff.\nThree (3) years of onsite management experience with at least two (2) years at CMA.\nWorking knowledge of budgeting, accounting, and reporting processes. \nMentoring skills, motivational skills, project management skills, and professional presentation skills are critical to this role.\n\n

Disclaimer

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The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.