ALTA IT Services is staffing a contract to hire opportunity for a CMDB Process Management to support a leading health insurance customer. The Configuration Management Process Lead is responsible for the overall quality and governance of the configuration management process within the organization. This role will provide the IT organization with oversight and guidance support of the associated end to end CMDB processes. This will be accomplished by working with the IT leadership and relevant stakeholders to implement and manage best practices, process, standards, and policy. The Configuration Management Process Lead has an advanced understanding of Configuration Management Processes as well as the methodologies and techniques needed to guide an organization to the successful attainment of key KPIs and overarching goals of IT Operations. The ideal candidate will also have a strong understanding and technical competencies with the Common Service Data Model (CSDM), Discovery, CMDB structure, MID servers, and the ServiceNow platform.

Pay: $70/HR
Per client requirements, must be a US Citizen or Green card holder
Must have CMDB Experience 

Minimum Work Experience:
• 6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment.

Qualifications
• Process Lead: Establish integrated and systematic processes in support of related Configuration Management processes. Develop the organization's expertise in the Configuration Management processes and methods. Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment. Empower CMDB stakeholders utilize and leverage the CMDB database and associated processes.
• Maintenance: Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management.
• Communication: Develops partnerships with the consumers of the data analytics to understand business needs. Trains on provided reports and dashboards, policy, process, standards, and best practices.

Minimum Formal Education Required for this Position:
• Bachelor’s degree in computer science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study, or equivalent job experience.


Certifications

Required:
• Information Technology Infrastructure Library (ITIL) 3 or 4 Certification preferred, or equivalent experience.

Preferred:
• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) – Discovery

Top 5 Required Skills
• ITIL and ITSM Processes
• Attention to Detail, Analytical Skills
• Communication and Collaboration
• Problem Solving and Troubleshooting
• ServiceNow – CMDB, Discovery, CSDM, Platform knowledge (foundational)

#M2

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.