Major Responsibilities: Develops, implements, integrates and manages facility related CMMS programs.     1)Collaborates with CMMS programmers to implement system updates.     2)Set levels of access and develop an information security strategy for the system.     3)Communicates with customers, both internal and external, on needs and issues associated with the CMMS.     4)Coach and educate associates on the CMMS functions and best practices for preforming tasks.     5)Establishes a team to develop common maintenance task descriptions and completion intervals in order to make it uniform throughout the system.     6)Develop common naming regimen and abbreviations for infrastructure equipment and systems.     7)Set up asset lists in and coordinate annual reviews for accuracy.     8)Provide support to the operations staff for quarterly updates and changes to preventive maintenance tasks and scheduled events.     9)Develop training for all facilities associates on CMMS utilization. Train regional CMMS administrators. Design and develop reports for division and individual site management teams.     1)Develops an action plan tracker for monitoring CMMS implementation progress by site.     2)Generate monthly reports of open preventive maintenance and service work orders for managements review.     3)Create and maintain reporting tools for monthly Key Performance Indicators and conduct analysis against targets and benchmarks.     4)Develop CMMS training topics and track completion of training for the facilities division.     5)Support management in the review of work order data accuracy such as equipment on work orders, worked hours, parts usage, work order type closing codes and work order comments.     6)Setup and assist vendor in developing CMMS programs relevant to Advocate Facilities Division.     7)Works with data utilizing Microsoft Excel skills and extensive knowledge of tables, data connections, graphing, conditional formatting and formulas. Establishes, monitors, and improves CMMS.     1)Facilitate PC hardware and software procurement process.     2)Provides first level IT support for software and hardware related issues ensuring the facilities team has access to the necessary systems and training.     3)Coordinate and manage projects which require on-going data improvements and/or new system enhancements and data implementation.     4)Coordinates all new system enhancements and internal/external releases.     5)Ensures accuracy of data within the system.     6)Coordinates database customization for new customers and projects.     7)Works closely with internal end users within the facilities division to ensure proper data entry and procedures are carried out to ensure data integrity.     8)Develops and recommends policies and procedures for best practice with use of CMMS. Design, develop and manage Call Center software system.     1)Audit Call Center software system reports; verify tickets are being processed properly and the system continues to communicate with all Advocate sites.     2)Coordinate with Call Center associates on new data implementations needed in CMMS and Call Center software systems.     3)Perform database changes and communicate database needs and enhancements/modifications to Call Center associates.

Education/Experience Required:Associate’s degree or equivalent experience. 2 years experience in a data management and customer service environment. PLUS 3 years related experience in a hospital facilities management environment.

Knowledge, Skills & Abilities Required:Demonstrated competency in operating computer systems specifically CMMS. Excellent communication skills. Proficient customer service skills. Knowledge of a variety of hardware platforms and operating systems. Excellent management experience of large projects. Ability to prioritize and manage multiple project simultaneously. Strong skills in project planning and Management. Experience with installation, and support including database administration. Experience that includes: Microsoft Windows and Microsoft Office Products, automated software deployment and device management tools. Active Directory experience that includes, group policy creation and administration, user and device management. Good problem determination skills. User training experience a plus.N/A

Physicial Requirements and Working Conditions: Ability to lift the light weight requirements according to DOL definitions. Ability to work under stressful conditions and in difficult situations. Must be able to travel to various Advocate sites. 24 hour/7 day on-call support required. Ability to lift up to 35 pounds without assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associate when available. Unique lifting/movement situations will be assessed on a case by case basis. May be required to lift greater than 35 pounds from floor to waist.



This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.