Kforce has a client in Orlando, FL that is seeking a CMS Support Specialist in alignment with the Spirit of Service culture and driving company success through performing the following tasks to the highest standards. The CMS Support Specialist will perform a variety of technical and analytical support, tasks, and duties to assist the day-to day activities of the Marketing Departments. Support Specialists are responsible for supporting all marketing departments with daily functions such as computer troubleshooting, campaign setups, booking dated packages, maintaining agents' connectivity with the system, troubleshoot VDI Citrix issues, research tasks, and ensuring open lines of communication with all department leaders as well as protecting customer and company confidential information. Responsibilities: * Run adhoc reports as needed for all sales departments * Be present on the floor at beginning of shift to make sure all agents receive calls and must troubleshoot and repair agents' computers when they are having issues (frozen up, getting on computer, icons deleted, etc. * Run SQL queries to complete manual dials, retrieve guest information from the database, and research issues on the floor * Ensure supervisors have the necessary tools to complete their daily tasks; Also ensure they are trained on the tools * Close all tickets each shift * Book dated packages and tours and check status of various leads to see they have been charged * Provide audio recordings to managers and assist with training of new users to pull recordings as necessary * Ensure all sales departments can always receive or initiate calls through the system * Develop a general understanding of the sales and marketing * Add numbers to the DNC list to be removed from dialer * Walk and train agents through setting up equipment at home * Troubleshoot any audio and or connectivity issues with work from home agents * Perform any other reasonable request made by management