At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Services’ Design & Tools team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower Motorola Solutions Centralized Managed Support Operations to meet and exceed customer's expectations
Job Description
As part of this internship with the Design & Tools Front Office team, the intern will:
Collaborate closely with senior resources to participate in the analysis, design and testing of solutions for customer self-service tools including web portals, telephony, and chat.
Analyze customer utilization of self-service tools
Design solutions related to new capabilities
Evaluate the use of AI for streamlining self-service
Work with UI/UX designers to improve the customer experience
Test new or enhanced solutions prior to release
Assist in the creation of internal and external communications
Preferred Qualifications
Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, Analytics, Business or a related field
Basic understanding of portals, telephony, and chat
Exposure to AI solutions and technologies
Strong analytical skills.
Excellent communication and teamwork abilities.
Preferred SkillsGoogle Suite (Docs, Sheets, Slides)
Figma or similar UI design tools
Lucid, Visio, or similar diagramming tool
Atlassian Tools including Jira and TestRail
Basic RequirementsAll Candidates must be currently pursuing a Bachelor's degree or higher in Computer Science, Information Technology, Analytics, Business or a related fieldGraduation date must be on or after December 1, 2025
Travel RequirementsNone
Relocation ProvidedNone
Position TypeIntern
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.