The Support Associate role supports the clinical staff at the unit level by performing clerical, receptionist and patient service coordination. The position performs various nursing care services and related non-professional services necessary in caring for the personal needs and comfort of patients, as those of the Certified Nursing Assistant (CNA) or Unlicensed Assistive Personnel (UAP) under the direction and supervision of the licensed nurse.
Skills, Knowledge, Education, and Experience:
High school diploma or equivalent required. Nursing student who has completed at least one clinical rotation or Certified Nursing Assistant Certification required.American Heart Association Basic Life Support for HealthCare Provider (BLS/HCP) certification required.Six months Certified Nursing Assistant experience in an acute care setting preferred.Recent experience in an acute care setting and/or working with pediatric patients preferred.Knowledge of medical and/or business record keeping.Medical Terminology preferred.Excellent customer services skills.Ability to work with a wide variety of people under adverse conditions.Basic computer skills.Essential Functions:
Meets Health System's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations. Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, and Geriatric as applicable).Revenue Management: ensures the accuracy of documenting services and supplies provided to the patients.Facilitates the delivery of patient care by communicating patients’ needs and requests to appropriate personnel and other hospital departments.Provides direct patient care as delegated to and supervised by licensed nursing personnel.Provides direct high quality service to Licensed Independent Practitioner (LIP) to assist in patient care activities.Facilitates high quality customer service, communicating clearly with patients and families.Removes non controlled medications from deliver points (such as tube stations) and hands directly to RN or places in secure location.Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.