Responsibilities:

 

Travel to customer sites to install, troubleshoot, repair and maintain CNC machine tool equipment and controls Identify areas for performance improvement on equipment; perform and promote preventative maintenance on customer machine tool equipment Detect and resolve issues with electrical and mechanical components Utilize machine tool manuals, technical documents, and internal and vendor resources to research machine issues Effectively communicate machine issues, status of install or status of machine repair to customer; ensure proper documentation is completed and submitted to office and customer Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field Maintain an in-depth technical knowledge of product lines represented by the company Stay abreast of vendor products and new technology and implement as appropriate Conduct machine maintenance training as a component of after-sales technical support Perform other duties as assigned

 

Requirements:

 

Associate’s degree in a related field is preferred; High School Diploma/GED required 5+ years as a CNC Field Service Technician or Engineer highly preferred; equivalent experience may be considered 3+ years of experience working with CNC controls; Fanuc extremely beneficial Basic understanding of electrical, pneumatic and hydraulic schematics Problem solving skills and attention to detail with technical aptitude is required Ability to read and understand drawings and schematics Working knowledge of Microsoft programs and other related business programs Must be able to work unscheduled overtime without notice Valid driver’s license and auto/vehicle insurance required Ability to travel regionally up to 50% of the workweek; some overnight travel required. Must provide basic hand tools for electrical/mechanical repair