Co-ordinator / Customer Service Supervisor
Helderberg Personnel
Requirements:
Grade 12 and Tertiary qualification in a related field Must have driver’s license and own transport Refrigeration knowledge will be advantage but not essential. Minimum of 5 Years experience in a customer-service environment. Minimum of 3 Years’ experience in a supervisory/management role. Computer and IT knowledge (MS Excel, MS Word, Outlook, Power Point). Experience on Sage Evolution an advantage. Willingness to work standby when required Fully bilingual (English as first language). African language will be an advantage. Enjoy working in a team environment. Ability to motivate teams and inspire them to go the extra mile. Positive attitude and ability to work against a deadline, solving problems pro-actively. Able to work under pressure Duties will include, but not limited to:
Responsible for the after-sales services function. Establish and lead a high-performance services team measured by performance KPIs. Responsible for building and maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, and approve department costs such as overtime, travel and accommodation, credit card expenses, tools purchases etc. and ensure expenses are within Company Policy, SA Labour Law, or Employment Contracts. Keep track of service tickets and recalls. Implement corrective action as needed. Promote teamwork within the department and cross-functionally. Actively resolve issues that come up. Manage subcontractors to ensure the business delivers customer needs and maintain cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive relationships with Asset Management Companies Responsible for national ticketing and service performance of the service team. Prepare and sign off customer quotes as needed. Monitor customer feedback regarding call-outs and immediately address poor service feedback. Keep management informed to avoid surprises. Manage staff weekend stand-by schedule Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements. Only candidates currently residing in the Helderberg Area will be considered for this position
Grade 12 and Tertiary qualification in a related field Must have driver’s license and own transport Refrigeration knowledge will be advantage but not essential. Minimum of 5 Years experience in a customer-service environment. Minimum of 3 Years’ experience in a supervisory/management role. Computer and IT knowledge (MS Excel, MS Word, Outlook, Power Point). Experience on Sage Evolution an advantage. Willingness to work standby when required Fully bilingual (English as first language). African language will be an advantage. Enjoy working in a team environment. Ability to motivate teams and inspire them to go the extra mile. Positive attitude and ability to work against a deadline, solving problems pro-actively. Able to work under pressure Duties will include, but not limited to:
Responsible for the after-sales services function. Establish and lead a high-performance services team measured by performance KPIs. Responsible for building and maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, and approve department costs such as overtime, travel and accommodation, credit card expenses, tools purchases etc. and ensure expenses are within Company Policy, SA Labour Law, or Employment Contracts. Keep track of service tickets and recalls. Implement corrective action as needed. Promote teamwork within the department and cross-functionally. Actively resolve issues that come up. Manage subcontractors to ensure the business delivers customer needs and maintain cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive relationships with Asset Management Companies Responsible for national ticketing and service performance of the service team. Prepare and sign off customer quotes as needed. Monitor customer feedback regarding call-outs and immediately address poor service feedback. Keep management informed to avoid surprises. Manage staff weekend stand-by schedule Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements. Only candidates currently residing in the Helderberg Area will be considered for this position
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