Job Description: The Impact You’ll Make in this Role As a CO Senior Analyst - Customer Issue Resolution you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here you will make an impact by: + Flexible support of improvement opportunities within CIR processes + End-to-End CIR (Customer Issue Resolution) Management –related to billing, collections and complaints to secure timely payment and short cycle time for customer complaints + Being able to work and handle sensitive/confidential financial data + Efficiently building credibility and trust with customers and businesses + Interpreting policies and regulations, investigates problems, and communicating with other departments and providers to research and resolve issues, identify and implement service solutions + Working independently and proactively + Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: + Minimum 2 combined years of customer service, finance, supply chain or sales experience + Excellent verbal and written communication skills in English and Portuguese and/or Spanish (minimum B2+ level) + Experience with customer service processes and systems ( especially SAP and SalesForce) + Strong Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP’s, pivot tables, create macros, and manage large data sets + Account receivables (AR) knowledge and experience as an additional asset + Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills + Flexible nature with the desire to expand knowledge and experience as opportunities arise + Demonstrated problem solving, reasoning, and analytical skills Does this opportunity and our innovative 3M culture align with your career aspirations? If so, we encourage you to apply and embark on a journey of creativity and growth with us. We look forward to hearing from you! Resources for You For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. (https://www.3m.com/3M/en\_US/careers-us/stay-connected/insights-for-candidates/) If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page. Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M. At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here (http://multimedia.3m.com/mws/media/1274940O/3m-jobs-country-data-privacy-statements-external.pdf) , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.