Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio a global house of brands committed to stretching what’s possible.

 

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

 

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
 

Selling and Service

Meets customer needs through solution-oriented and forward thinking.
Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style.
Demonstrates Coach’s Selling and Service expectations at all times.
Flexes personal selling techniques to contribute to overall store financial results.
Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors.
Works with multiple customers simultaneously and breaks away as appropriate.
Follows up with customers consistently and genuinely to influence/close the sale.
Sensitive to customers’ needs and tailors approach by reading cues.
Ensures all daily tasks are completed without negatively impacting service or Coach standards.  
 
Workplace and Environment

Creates enthusiasm and positivity for a shared vision and mission.
Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors.
Demonstrates confidence when working with customers.
Takes initiative; has a high-level of ownership and accountability for individual results.
Welcomes feedback and adapts behaviors as appropriate.
Represents Coach as a brand ambassador at all times.
Is adaptable and flexible to change.
Maintains a calm and professional demeanor at all times.
Handles and offers solutions to customer issues appropriately and involves a manager when necessary.
Promotes and endorses a team selling environment.
 

Operations

Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures.
Replenishes inventory on sales floor as needed.
Processes shipments as needed.
 

Additional Requirements

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.). 

 

Schedule:  Ability to work a flexible schedule to meet the needs of the business during Thanksgiving weekend

 

Note:  This document serves only as a sample of the job duties and responsibilities and does not include an exhausted list of all performance requirements.

 Coach is an equal opportunity and affirmative action employer.