Job Summary:

 

We are seeking a highly skilled and experienced Triage Engineer to lead the resolution of complex Digital Cockpit infotainment platform issues. As a key member of our technical team, you will be responsible for analyzing, troubleshooting, and resolving customer complaints related to these systems.

 

Responsibilities:

 

Triage & Prioritization: Effectively triage incoming tickets from customers, identifying the root cause of complex digital cockpit platform issues. Prioritize tasks based on urgency and impact. Lead resolution of tasks to solve the issue.

 

Technical Expertise: Possess in-depth knowledge of infotainment systems, including but not limited to: Hardware, Software, Displays, Media Hubs, Vehicle Network Technologies (CAN/LIN/Ethernet). Stay up-to-date with new developments and advancements in the field.

 

Root Cause Analysis (RCA): Conduct thorough RCA to identify underlying causes of issues. Develop a deep understanding of system interactions, dependencies, and potential failure points.

 

Collaboration & Communication: Work closely with cross-functional teams, including software engineering, quality assurance, and customer support. Communicate complex technical information in a clear, concise manner to both internal stakeholders and external customers.

 

Documentation & Knowledge Sharing: Maintain accurate records of issues, resolutions, and lessons learned. Share knowledge and best practices within the team through documentation, training sessions, or presentations.

 

Process Improvement: Identify opportunities for process improvements and contribute to the development of new procedures or updates to existing ones.

Basic Qualifications:

Bachelor's degree in Computer Science, Engineering, or related field A minimum of 5 years of experience in software engineering, electrical engineering, or equivalent Including: A minimum of 2 years of experience utilizing automotive network tools (CANoe, CANalyzer, Vehicle Spy, etc.) to capture data traces A minimum of 2 years of experience utilizing Linux systems to triage software issues (adb, journalctl, etc.) Possess in-depth knowledge of: Cockpit systems, including but not limited to: Hardware, Software, Displays, Media Hubs, Vehicle Network Technologies (CAN/LIN/Ethernet). System level debugging experience on QNX and Linux, and High Performance MCU. System profiling tools on QNX and Linux and MCU Log collections from QNX and Linux and MCU Strong proficiency in QNX and Linux, including command-line tools, shell scripting" Strong verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders Strong understanding of system architecture, protocols, and data flow Excellent analytical, problem-solving, and communication skills Ability to work effectively in a fast-paced environment with multiple priorities Travel Expected 20% average on a yearly basis

 

Preferred Qualifications:

Master's degree in Computer Science, Engineering, or related field Experience working on complex technical issues involving access and infotainment systems Knowledge of software development methodologies (e.g., Agile) Knowledge of ALM and Jira toolsets EOE / Disability / Veteran

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.  Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.