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Position Summary:

This position is responsible for actively taking orders, conducting full and complete beverage/food service, and monitoring guests’ lounge/bar experience.  Interacting with the lounge/bar guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Primary Duties and Responsibilities: includes but not limited to:

Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.Anticipates and accommodate all needs of the guests.Provides professional and exceptional service.Presents menus, answers question and makes suggestions for all beverage and food items.Informs guests of all food and beverage specials, with prices.Solicits any allergy or dietary restrictions from each guest.Accurately enters all orders into the POS system.Ensures the delivery of all food and beverage to the guests.Maintains general cleanliness of assigned stations and entire venue.Follows supervisor’s instructions, communicates with and support co-workers, be a team player.Possesses in-depth knowledge of all food and beverage menus, and the company.Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.Follows all company procedures when providing bottle service.Follows proper cash/payment card procedures.Complies with Department of Health and company sanitation standards.Accurately completes all end-of-shift financial procedures.Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:Ensures all lounge furniture is clean and free of debrisSets tables with proper settingsStocks side-stations with prescribed suppliesPerforms opening & closing side-work as prescribedReports all breakage, damage of equipment or furniture immediately to management.Attends and participates in daily pre-service meetings.

Secondary Duties and Responsibilities:

Attends and participates in any training sessions or departmental meetings.Learns by listening, observing other team members and sharing knowledge while leading by example.Portrays a positive and professional attitude.Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.Works as part of a team and provides help and support to all fellow team members.

Minimum Education and Qualifications:

Previous hospitality experience.Previous cocktail and/or floor server experience.1 year experience in a high-volume gourmet restaurant/nightclub/lounge.In lieu of gourmet experience 3 years in comparable position is acceptable.

Competencies:  Incumbent will master the following competencies while in this position:

               

Knowledge of Mohegan Sun corporate and department policies and procedures

Training Requirements:

Tao Group Hospitality in-venue cocktail server training, Alcohol Awareness Certification, Food Handling Certificate.

Physical Demands and Work Environment:

Must be able to stand, lift and bend for extended periods of time.Must be able to bend and lift to 50 lbs.Role may include job duties or tasks requiring repetitive motion.Exposure to hot kitchen elements or cleaning materials.Must be able to work and remain focused in a fast-paced and ever-changing environment.Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

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Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.