KEY RESPONSIBILITIES
Job Summary
To ensure guests are provided with professional and courteous services according to New World Phu Quoc Resort standard.
Essential Duties and Responsibilities – (Key Activities)
Customer Service
· Ensures the delivery of brand promise and provides exceptional guest service at all times.
· Provides excellent service to internal customers in other departments as appropriate.
· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Maintains positive guest and colleague interactions with good working relationships.
· Establishes a rapport with guests maintaining good customer relationships.
· Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.