SUMMARY

Plans, directs, and coordinates small to mid-sized escrow service operation by performing the following duties.  Also, personally maintains and services selective client portfolio to generate business for TitleOne.  The Team Leader is a critical member of the Company’s organization and will participate in strategic operations and initiatives.
 
ESSENTIAL DUTIES AND RESPONSIBILITES include the following.  Other duties may be assigned.
 
Provides leadership and supervision to escrow team members by performing such duties as recruiting, interviewing applicants, training, scheduling, coaching and resolving conflicts, coordinating with other departments, conducting individual and team meetings, establishing and monitoring performance objectives, conducting performance appraisals and recommending wage increases.  In larger escrow operations may also be responsible for Office Administrator.
 
Establishes, monitors and updates standard operating processes for escrow team including;  a) SOP documentation  b) Conducts periodic production meetings c) Performs quarterly file audits on each escrow officer d) enforces escrow accounting policies and controls e.) Ensures escrow procedures and policies comply with state and federal regulatory requirements.
 
Recommends changes in basic structure and organization of escrow team to ensure the effective fulfillment of objectives assigned to it and provide the flexibility to move swiftly in relation to marketing problems and opportunities.
 
Conducts closing transactions as a neutral third party. Answer questions of buyers, sellers, and borrowers relating to details of transaction and obtains signatures of principal parties on necessary documents.
 
Follows State, Federal, and Company rules, regulations and policies regarding settlement services, including Department of Insurance regulations/guidelines and Real Estate Settlement Procedure Act (RESPA) in accordance with State law.
 
Prepares escrow team activity reports and works with Sales Team Leader to ensure Escrow Officer goals are met.
 
Ensures that customers are greeted and telephones are answered in a manner consistent with Company standards.  
 
TRAINING & EXPERIENCE:
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required:
 

BS or BA in Business Administration preferred. Marketing major or equivalent major or experience.  Five years professional marketing and/or business management experience.   Proven track record of leadership and people development.  

Demonstrates a business and personal philosophy consistent with TitleOne’s core values and mission statement.