The Role:
We are seeking a Coffee Shop Supervisor to oversee daily operations and ensure a superior customer experience at our café. This position involves managing a team during assigned shift, maintaining inventory, ensuring service standards are consistent. Provide leadership through monitoring efficiency and productivity in a fast-paced environment.

Company Overview:
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment


Responsibilities:
We are seeking a Coffee Shop Supervisor to oversee daily operations and ensure a superior customer experience at our café. This position involves managing a team during assigned shift, maintaining inventory, ensuring service standards are consistent. Provide leadership through monitoring efficiency and productivity in a fast-paced environment.

Assist in staffing, scheduling, training, and coaching team members. Lead by example with hands-on support and direct interaction with customers. Provide exceptional service to customers, ensuring a welcoming environment and resolving any issues or complaints in a professional manner. Greets all customers with fast, friendly, personalized service. Train staff in product knowledge, company standards, and responsible alcohol service (if applicable). Ensure compliance with health and safety regulations, including food handling and beverage service guidelines. Ensure the coffee shop maintains a clean, safe, and organized environment. Assist in day-to-day operational tasks including opening and closing procedures, maintaining equipment, and ensuring smooth workflow during peak hours. Accurately enters sales orders into POS system in a courteous and friendly manner for our customers.

Qualifications:

All applicants must be at least 21 years of age. Customer service experience is a must. Experience in a coffee shop or food and beverage environment is a must. Strong leadership skills with the ability to motivate and manage a team. Ability to interact with co-workers in order to ensure compliance with company service standards. Ability to multitask in a fast paced, team-oriented environment. Must be fluent in English. Bilingual is a plus. Ability to work independently and/or in a team environment. Ability to work in an open aired environment during all climate conditions. Ability to lift and carry items weighing up to 30 pounds, up and down stairs/ramps. Must be able to stand for extended hours. Ability to work extended hours, nights, weekends, and holidays. Must have sufficient mobility to perform assigned production tasks including standing, constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must meet state and local health requirements for food handlers and alcoholic beverage services. Practice safe work habits, follow safety policies, procedures, and regulations, complete company-wide safety training and any additional job specific safety training. Reliable transportation is a must.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

 

Skills

Customer Service

Barista

Leadership

POS System

 

Behavior Required

Team Player: Works well as a member of a group, in a friendly and pleasant manner.

Dedicated: Devoted to a task or purpose with loyalty or integrity.

Leadership: Inspires and leads by example, guiding a team to exceed customer expectations.