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Description:
TACC Data Division COGNOS Requirements

The Data Division has evolved into the assessment core competency provider for the 618 TACC, a 

bedrock of enterprise analysis and analytics. In this capacity, XOND is the leader in developing the 

Cognos business intelligence framework for all the TACC Directorates. This framework development 

establishes the core metrics not only for the TACC Directorates, but also for the airlift and air refueling 

enterprise. The Data Division contributes to the optimization of the 618 TACC’s mission by providing 

strategic assessment capability and strategic course of action development to senior leadership on AMC 

worldwide efforts covering a multitude of different operational missions. A benefit of the Data Division 

is the ability to highlight data quality, data integrity, and process deficiency issues. The information is 

then fused into a centralized data base and provides actionable data on air mobility system 

requirements and performance. The Data Division utilizes statistical modeling to forecast the demand 

against the airlift capability, and compares the capability against the demand, along with the impact to 

the global mobility system. This complex scientific methodology provides senior leaders with the tools to 

make informed decisions concerning the airlift and air refueling enterprise.

1.5.4.1. Business Intelligence 

 The contractor shall utilize Cognos as the enterprise business intelligence tool suite.

 The contractor shall establish an advanced Business Intelligence query capability internally and 

for external customer interaction. This effort includes merging the 618 TACC specific data with 

GATES and GDSS data elements to provide complex airlift and tanker analysis. The contractor 

shall support enterprise-level initiatives (e.g., AFSO21 efforts, metrics, etc.) with analysis and 

provide products as specified by the requesting agency.

 These efforts could be short or long term in duration and do not require weekends or holidays 

unless mutually agreed upon by the contractor’s Project Manager and the Government’s 

Contracting Officer Representative (COR).

 The contractor shall assist other Directorates in identifying and refining requirements to develop 

Directorate unique metrics and assessments.

 The contractor, in conjunction with the TACC Directorates, will help create, maintain and 

schedule reports, to include ad hoc reports, or dashboards that support TACC requirements. 

 The contractor shall, in conjunction with Directorates within the TACC, lead the effort to 

measure current and future operations geared to creating a collaborative environment open to 

process improvement, predictive analysis, situational assessments, and cultural change within 

the TACC organization.

 The contractor shall analyze and develop specific directorate/user requirements, design 

applications across the organization that supports the use of B.I. tools. The contractor shall be 

able to measure and document business process change as the change relates to current state. 

This will form the basis for the measurement of the efficiency of the continuous process 

 The contractor shall work with the Directorates in the TACC to identify measurement thresholds 

and provide reports relative to process change management.

 The contractor shall maintain the Cognos licenses to include preparing budget details to the 

government for follow on upgrades, maintenance, and/or additional licenses as required to 

support the BI environment. 

 The contractor shall provide Cognos BI administration to include administration of Cognos user 

accounts and permissions, and permissions to BI content and data. 

 The contractor will provide functional System Administration (SA) support to manage all Cognos 

technical environments, suites, and systems as needed. This includes the following activities: 

 Detect and resolve performance concerns

 Conduct Cognos performance tuning

 Create/delete/modify Cognos user accounts and access privileges

 Upgrade Cognos tool suite as releases are published

 Maintain Cognos user accounts, profiles, environments, and home directories

 Notify Government PM of any outage occurrence

 Monitor and maintain file system backups

 Install and configure print services for system printers

 Troubleshoot and resolve operating system conflicts

 Coordinate with database administrator in performing schedule saves

 Monitor and evaluate system security issues/requirements

 Analyze and implement AFCERT requirements

 Modify system configurations to comply with security directives

 Install, configure and troubleshoot software

 Install, configure and troubleshoot hardware, to include both client/server connections and web 

 Perform software upgrades and patches to server hardware

 Identify and install approved hardware upgrades

 Maintain and restore failover site as required

 Act as liaison between user and the Network Control Center for problem resolution

 Maintain architectural products for the system

 Provide technical expertise for data calls during normal duty day

 Attend meetings, as necessary, and provide feedback to Government PM

 The contractor System Administrator is identified as an IAT level 1 in the IAT work force. 

Security+ or better and certification in the operating system is required.

Deliverables: Enterprise B.I. reporting/dashboards/KPI Measurements