Requisition Number: 66922

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

SCOPE/PURPOSE OF POSITION: Reporting to the Collaboration Operations Manager, the Collaboration Administrator is an operational resource, with an emphasis on Microsoft’s collaboration solutions including Teams, OneDrive, SharePoint, Outlook, Surface Hubs, HoloLens and other technology solutions including Moveworks chat bot and Pexip Meeting solutions . Collaboration Administrator will function as an operational resource to monitor, repair and remediate issues not resolved by frontline troubleshooting. Responsibility will include supporting users in project based and production deployments of related Microsoft Office 365 technologies. Responsibility will also include collaboration with frontline support teams for training and education to assist with customer issue resolution. As a core member of the collaboration, this person will be responsible for helping deliver world class support to a global workforce. The ability to manage multiple tickets/issues concurrently while being a strong communicator to work with various end users and support groups is a key to success. ROLES AND RESPONSIBILITIES:  Monitor and maintain collaboration solutions (M365, Microsoft Teams rooms, Surface Hubs, Pexip Meeting Connector, Webex etc.). Review and utilize solution documentation (Knowledge Base) to manage incident and task related work Propose updates to Knowledge Base articles as needed based on work Assist with planning and executing data migrations as needed (File Servers, SharePoint, MyDocs, etc) Ensure and regularly review monitoring and alerting systems are in place and functioning for system health and performance Share information with team members for continuous improvement Identify, develop and document operational processes while continuously looking at how to improve upon existing process, innovation Work closely with first and second level support teams to provide quality customer service Troubleshoot more complex applications, infrastructure problems or other IT problems that may have a significant impact on our Office 365 service; MDM, IDAM, DLP, CASB etc Work with relevant teams to assist with updating and maintaining client-side tools as needed Provides escalated support for Business-Critical problems

 

EDUCATION REQUIREMENTS Associates or Bachelor’s degree in Information Technology, Computer Science, Information Management Systems, Computer Engineering or equivalent technical degree Previous work experience in an IT-based role is preferred. Microsoft certification in Office 365, Exchange Online and Microsoft Teams is a plus

 

WORK EXPERIENCE 2+ years of experience in system administration, with a focus on Exchange, Teams, Skype and other messaging or chat tools 2+ years’ experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure.

 

REQUIRED SKILLS Understanding of Microsoft Active Directory, Exchange on-premise and Exchange Online, Microsoft Teams, Microsoft Outlook Client, Intune, Windows 10 and web based applications, ability to troubleshoot. Strong troubleshooting ability – define problem statements, work around, root cause resolution. Demonstrated ability to manage multiple tasks. Team player with excellent verbal/written communication and interpersonal skills; ability to effectively present information to all levels of the organization. Able to change and adjust smoothly as the situation demands.

 

DESIRED SKILLS Strong understanding of Cloud Access Security Brokers (CASB), Data Loss Prevention (DLP), Mobile Device Management (MDM) concepts and tools Strong understanding of Identity and Access Management concepts (IDAM) Familiarity with data management, replication, backup and recovery, and disaster planning and how they apply to Office 365 Ability to monitor and understand how vendor outages will be felt by end users of the system On-call rotation may be required