The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As a Collateral Coordinator, you’ll be responsible for requesting and processing incoming collateral files received from the custodian. The collateral files may contain original notes, mortgages, title commitments, assignments, power of attorneys, and more. You’ll ensure the docs are accurate and delivered to the appropriate location.

About the Role

Review and respond to emails in shared team inbox within required time frameReview daily payoff emails and take appropriate actionLog and request applicable documents from proper document custodians in the appropriate time frameReview and log collateral files received from third partiesEnsure documents are delivered to the appropriate party/locationProperly file and retrieve documents from safeIdentify, create and ship any applicable allongesReview corrected notes for accuracy and delivers to the custodianConsistently meet minimum production goal numbers while maintaining qualityEnsure outgoing packages are delivered and received by the third partyRun and send pipeline/production reports when neededMaintain and deepen relationships with supporting internal teamsPromote culture of excellence and have a positive influence on the teamPresent in group settings at the appropriate levelFilters noise, amplifies important information and presents information in an easy to digest formatLeverage available resources and display data to drive effective decisionsAssist with minimal client package tasks when needed, such as processing collateral, generating client letters and preparing packages

About You

High School Diploma/ GEDExperience in mortgage document processing/sorting and relevant toolsComfort with Microsoft Excel and other office tools for data analysis and communication

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.