JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The focus of a Colleague Host is on creating an engaging workplace experience by fostering strong relationships and delivering a memorable impact. Through face-to-face engagement, proactive communication, and exceptional customer service, they aim to be the point of contact for OurWorkplace, enabling colleagues to perform at their best. Serving as the one-stop-shop for all workplace and facilities matters, they are committed to providing a seamless, consistent level of service at every user touchpoint, ensuring a positive environment for all colleagues.

With an upbeat attitude, integrity, and a can-do mentality, they are passionate about delivering exceptional service, building immediate rapport, and fostering relationships quickly. From managing inquiries and daily site checks to supporting internal divisional moves and administrative duties, they contribute to making the workplace a vibrant and inclusive space for all colleagues

I am an upbeat individual with integrity and a can-do attitude.

What this job involves:

Customer Service & Communications

Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer serviceSupport and assist visitors and colleagues within the workplace influenced by an elastic approach and a growth mindsetVisibly engaged and well known in the workplace; always looking for opportunities to develop relationships and elevate the colleague experienceFoster positive experiences that drive colleague engagement and improve the workplace service and experienceAid in creation of an environment that establishes our clients as the workplace of choice that others look to emulateShare communications collaterals with the JLL teamProactive approach to office requirements and needs, anticipating future needs when the opportunity presents itselfReceive and respond to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions or requests are answered completelyPrioritize and communicate any urgent requests across the workplace team ensuring a quick and efficient reaction and resolutionWillingness and ability to complete tasks, including flexibly managing requests and prioritizing those most importantListen and leverage information to understand what our clients and colleagues truly desireAim to bring the voice of our customers and clients into the workplaceDeliver a seamless workplace experience that embraces integrated designCreate moments that matter, giving people something to talk aboutEnhance the sense of community between our colleagues by living our values and driving our culture

Workplace Management

Manage any and all inquiries and issues tactfully and confidentlyConduct daily site walk checklist(s) to ensure flawless execution, identifying defects and remediating any dangerous conditions immediatelyPrepare all workspace, including meeting rooms and collaboration spaces, and ensure they are in ‘ready-to-use’ condition whenever unoccupied throughout the workdayConfirm office equipment is in good working condition. Otherwise, rectify immediatelyLiaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspaceEnsure services are delivered within SLA’s and compliant with applicable laws, rules and regulationsConsolidate all workplace related issues and identify areas for quick improvementOptimize operational touchpoints by shaping environments to be more productive to benefit all colleagues and visitors

Hospitality management

Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talentParticipant on divisional catch ups and activities as requestedMaintain open communication with all visitors and colleagues on the floor including regular updates and follow ups, except for the visitorsSupport with tours of the floors explaining the facilities availableAssist individuals in finding a workspace when requiredAware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and inspect non-bookable and bookable rooms throughout the dayAssist with end to end, meeting and escorting of VIP visits

Administrative Duties

Auditing and tracking of ongoing issues and concernsProactive and reactive assignment to workplace requests and concernsInternal meeting room booking and assistanceReport creation of reoccurring issues or concerns for resolutionAdminister workplace policies (clean desk, appropriate use of space, etc.)Additional duties as assigned by Workplace Hospitality Leader.

Candidate Qualifications

Hours of Operation

Role is required for 40 hours per weekMain business hours are 8am-6pm Monday through FridayStandard shifts will range between 7am-7pmBusiness coverage requirements may changeOvertime or extra shifts are dependent upon business levels

Experience

Degree in hospitality or equivalent experience is preferred2 – 4 years prior experience in hospitality, tourism, events operations property management, or related professionExperience in a corporate environment is preferred, but not required

Skills

Confident, friendly & engagingReliable and discreteFlexible and adaptable in their approachProactive and approachableInfectious personality and positive mindsetEngaging and professional appearanceCustomer focused mentality with a passion for hospitalityExcellent verbal and written communication skills, ability to communicate professionally at all levelsStrong interpersonal skills and highly collaborativeMeticulous with strong organizational and time management skills

Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook) Customer focused mentality with a passion for hospitality

Location:

On-site –Houston, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.