Business Title: - Account Manager Job Purpose: - The purpose of this role is to manage customer accounts, ensure timely payments, and provide excellent service by addressing delinquencies, negotiating repayment plans, and maintaining accurate records, all while supporting company compliance and fostering strong customer relationships. Key Responsibilities: - Contact and follow up with past-due accounts. - Manage delinquent accounts and negotiate payments. - Guide customers through repayment processes. - Update account databases and notify on changes. - Validate due date changes and deferments. - Complete Welcome Calls and monitor impounds. Qualifications Who we look for: As a growing company, we are currently looking for a qualified team member to join our Account Servicing Department. At Avid Acceptance, we believe that every employee contributes to a larger goal that motivates our people and inspires them to grow with the organization. This is a great opportunity for someone that is committed to excellence and wants to join a dynamic team that encourages you to think outside the box. If you enjoy a team environment, this job is great for you! Responsibilities/Duties: + Contact customers on past due accounts + Take inbound calls, assist, or transfer as needed + Negotiate and set up payment arrangements + Notify other departments of relevant account changes: Bankruptcies, Repossession, etc. + Complete Welcome Calls which will include providing all payment options to the customer + Monitor impounds and take necessary action to secure collateral + Validate and approve due date changes and deferments + Assist with office duty/ light duty when needed Experience you need to succeed: + Experience in collecting past due payments (preferred but not required) + Strong negotiation skills + Clear and effective speaking voice + Strong problem-solving skills + Excellent personal commitment and attendance. + Strong communication skills + Basic computer literacy + High school diploma or equivalent + Bilingual preferred Other Requirements: + Must submit to and pass a background check