The Collections Manager is responsible for managing the collection activities of our organization for the U.S. and its’ territories. This includes developing and implementing strategies to improve collection processes, resolving disputes and chargebacks, and maintaining accurate records. The position serves as a liaison between the Skechers organization and our customers, ensuring satisfaction and providing assistance when needed.

ESSENTIAL JOB RESULTS-

Develop and implement strategies to improve collection processes and maximize revenueLead and motivate a Collection Team of 4, providing guidance and support to ensure team goals are metManage accounts and develop plans to collect overdue paymentsHandle customer inquiries and disputes and provide customer service assistancePrepare and analyze collection reports providing insights into key performance metricsMaintain a working knowledge of applicable laws, regulations, and compliance standardsBuild strong relationships with key stakeholders across the organization

EDUCATION & EXPERIENCE-

Bachelor’s degree in Accounting, Business Administration, or related field5+ years of experience in collections and customer service preferredKnowledge of collection laws and regulationsExcellent communication, negotiation, and problem-solving skillsAble to work independently and manage multiple tasksStrong organizational and time management skillsProficient in Microsoft Office

$80k-$90k/Annually

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.