Description As a successful member of the Collections and Recovery team you will be asked to have meaningful conversations with customers that find themselves currently struggling with their banking relationship, they have with us. Empowerment to provide one call resolution with customers to find mutually beneficial arrangements to bring resolution to delinquent loans. A collaborative team environment where colleagues work together to resolve complex customer issues Manual and systemic dialing, Skip Tracing, partnering with multiple vendors to accomplish overall account resolution Using multiple systems of records, including software involving Excel, Dialer Grid Ability to multi-task and work independently in a fast paced work environment Maintaining compliance with all banking requirements Self-worker, overall guidelines and training will be provided but decisions for each customer are to be made with mindful decisions that are mutually beneficial to both our customer and the Bank What we offer: Exceptional benefits such as medical, dental, and generous Paid Time Off policy Schedule options that allow you to find the ideal work/life balance Access to 401(k) with corporate match and Employee Stock Purchase Program Access to exclusive colleague offers on Citizens Bank products and services A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual Work Schedule: 40 hours Monday- Friday Pay $22 per hour Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 07/15/2024