Description We are seeking a highly motivated and experienced Commercial Collection Specialist to join our client. In this role, you will be responsible for managing customer relationships, ensuring timely payments, and addressing any issues that may cause delays in payment. Key Responsibilities: + Account Management: Oversee and maintain assigned accounts, ensuring timely resolution of overdue balances. + Collections & Communication: Reach out to customers via phone and email to follow up on outstanding payments and manage correspondence effectively. + Customer Relationship Management: Build and maintain strong, positive relationships with customers to encourage prompt payments and resolve issues causing delays. + Dispute Resolution: Address customer concerns, resolve disputes, and manage refund or account adjustment requests while ensuring smooth account reconciliations. + Negotiation: Negotiate payment plans, settlements, and other solutions to bring in outstanding balances. + Data Management: Ensure all customer and payment data is accurately recorded and up to date in our system to support collection efforts. + Cross-Functional Collaboration: Collaborate with internal teams to identify and resolve root causes of payment delays and improve customer satisfaction. + Customer Service Excellence: Provide outstanding service in handling inquiries related to collections, account adjustments, and payment issues. If you are a skilled collections professional with a passion for driving results and building relationships, we encourage you to apply. We look forward to hearing about your achievements and how you can make an impact on our team! Qualifications & Requirements: + Experience: Minimum of 10 years in accounts receivable or collections, with experience managing high-volume commercial and residential accounts. + Account Management: Proven success managing a portfolio of accounts, with a strong focus on timely collections. + Problem-Solving: Demonstrated ability to turn around delinquent accounts, including recovering amounts previously deemed uncollectible. + Communication Skills: Strong verbal and written communication skills to engage customers and resolve issues efficiently. + Attention to Detail: Organized, with excellent time management skills and the ability to handle multiple priorities simultaneously. + Technical Proficiency: Solid working knowledge of Excel and Word (intermediate level), and familiarity with recurring billing processes is a plus. + Self-Motivated: Ability to work independently, stay motivated, and thrive in a changing and fast-paced environment. + Team-Oriented: Strong team player with the ability to collaborate across departments to achieve goals. + Positive Attitude: A proactive, “glass-half-full” approach to overcoming challenges and achieving results. Requirements Qualifications & Requirements: + Experience: Minimum of 10 years in accounts receivable or collections, with experience managing high-volume commercial and residential accounts. + Account Management: Proven success managing a portfolio of accounts, with a strong focus on timely collections. + Problem-Solving: Demonstrated ability to turn around delinquent accounts, including recovering amounts previously deemed uncollectible. + Communication Skills: Strong verbal and written communication skills to engage customers and resolve issues efficiently. + Attention to Detail: Organized, with excellent time management skills and the ability to handle multiple priorities simultaneously. + Technical Proficiency: Solid working knowledge of Excel and Word (intermediate level), and familiarity with recurring billing processes is a plus. + Self-Motivated: Ability to work independently, stay motivated, and thrive in a changing and fast-paced environment. + Team-Oriented: Strong team player with the ability to collaborate across departments to achieve goals. + Positive Attitude: A proactive, “glass-half-full” approach to overcoming challenges and achieving results. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. 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