WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 65,000+ employees.
Job DescriptionKey Responsibilities:
Proactively contact customers via telephone and in writing in order to drive collectionsWork to agreed quality standards and agreed timescalesResponsible for managing complaints and ensuring complianceLiaise with internal and external colleagues throughout the business and externally with customersDealing with customer queries and internal queries within agreed SLAs to reduce customer debtMaintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect informationOutbound calls to customersMaintain customer information on systemInbound call handlingQualificationsGrade 12 / Matric
Additional Information6 to 12 months collection experience in a call center environment essentialComputer literateExcellent verbal and written English communication skillsGood negotiation skillsDecision making, and analytical skillsA high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressureTeam player with a disposition to learnObjection handling ability