Collections Analyst
 
We are seeking a Collections Analyst who will be responsible for the collection of overdue invoices, and ensuring that the company’s cash flow remains healthy. This individual will work closely with our billing manager and cross departmental teams such as sales and customer success and will communicate directly with our customers to resolve payment issues and reduce delinquencies. The ideal candidate will have strong communication, negotiation, and problem-solving skills, with a tenacious drive to recover past due accounts.
 
What you will be doing

Collections Strategy & Execution:Develop and implement efficient collections strategies to reduce outstanding receivablesProactively reach out to customers with overdue accounts via phone, email, and other communication channelsPerform all collections activities, including contacting customers, sending reminders, negotiating payment terms, and escalating issues internally when required.Maintain a focus on customer relationships while ensuring timely payment collectionWork with the finance team to ensure that collections align with the company's revenue recognition policiesCollaborate with the customer success team to identify and address any potential service-related reasons behind non-paymentReporting & Metrics:Track and report on key collections metrics (e.g., Days Sales Outstanding [DSO], aging reports, recovery rates)Provide regular updates to management on collections performance, outstanding balances, and areas of concernAnalyze aging reports to prioritize collections efforts on high-risk accountsPayment Plans & Negotiations:Work with customers to set up payment plans for overdue accounts where applicableNegotiate and resolve payment disputes, ensuring favorable terms for both the customer and the companyProcess Improvement:Continuously evaluate and optimize collections processes to improve efficiency and reduce DSOImplement best practices for collections and customer communication

 

Ideally You Will Have

Proficiency with NetSuite, Hubspot & Salesforce Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent work experience)2+ years of experience in collections within a SaaS, subscription-based, or technology-focused companyExceptional communication skills, both written and verbal, with the ability to handle difficult conversations professionallyStrong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneouslyStrong analytical and problem-solving skills, with a data-driven approach to decision-makingFamiliarity with financial reporting and metrics (e.g., DSO, aging reports, bad debt reserves)Knowledge of legal and regulatory aspects of debt collection is a plus