Job Summary

The Accounts Receivable (AR) Collections Analyst II is a senior-level role responsible for managing and optimizing the in-house collections process. This position involves handling complex accounts, implementing advanced collection strategies, and providing mentorship to junior team members. The AR Collections Analyst III aims to ensure timely payments, minimize bad debt, and maintain strong customer relationships. This role requires interfacing with Sales and Operations teams as well as support for all invoices that are non-General Contracting, including but not limited to Supplier and Strategic Customers (Previously National Accounts). Requires a strong ability to resolve complex collection problems and invoicing as truth.  

Essential Functions 

Proactively manage and follow up on assigned accounts to ensure timely collection of outstanding invoices aged beyond AR30.Contact customers via phone, email, and letters to remind them of payment due dates and negotiate payment plans when necessary.Analyze customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues.Reconcile accounts receivable ledger to ensure accuracy and completeness of payment records.Investigate and resolve customer payment disputes and discrepancies in a timely and efficient manner.Provide support for Strategic CustomersCoordinate with internal departments, such as sales, customer service, and billing, to address and resolve issues impacting collections.Maintain detailed and accurate records of collection activities and customer interactions in the accounting system.Build and maintain strong relationships with customers to facilitate timely payments and resolve issues amicably.Provide excellent customer service while enforcing company policies and procedures related to credit and collections.

 

Knowledge, Skills, and Abilities

Minimum of 5 years of experience in accounts receivable, collections, or a related field.(S) Excellent communication and negotiation skills. (A) Ability to identify and resolve problems.(K) Advanced proficient with Microsoft Office 365. Specifically, Business ServicesDetail-oriented with strong organizational skills.Familiar with High Radius is a plus. 

Supervisory Responsibilities (Edit the below if need be.)

This position has no supervisory responsibilities. 

Work Environment and Physical Demands (Edit the below if need be.)

In office environmentProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at times

Travel (Edit the below if need be. If travel is required, please provide a percentage.)

This job requires no planned business travel.

Education and Experience (Edit the example below to accurately reflect what is required.)

High School graduation or equivalent is required.Minimum 5 years of AR Collections experienceExperience in technology platforms especially in the functions of configuration, reporting, dashboards, and data management

 

Disclaimer (No action needed from this point forward.)

Benefits:

Continuous training and development programWe offer a full benefits package including health, dental, vision, supplement insurance plans and a 401K with company match.The company benefits include life insurance, short and long-term disability.My Personal Health Assistant program for a healthier you.

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal is Greater

At DuraServ, Inclusion and Diversity are more than just words for us as our teams have a positive impact on our employees, customers, and community stakeholders from every background.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. DuraServ is proud to be an equal opportunity workplace.

DuraServ is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business needs.